Refund policy
REFUND & RETURN POLICY
Last updated: October 2026
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your Ice Brush must be in the same condition that you received it, unused, with all original accessories and in its original packaging.
You will also need your receipt or proof of purchase.
To start a return, contact us at:
icebrushsupport@gmail.com
Please do not send your order back without contacting us first.
If your return is accepted, we will provide instructions on how and where to send your package. Where applicable, we will also provide information regarding the return shipping label.
Items returned without first requesting a return may not be accepted.
You can always contact us with any return questions at:
icebrushsupport@gmail.com
DAMAGES, DEFECTS AND INCORRECT ITEMS
Please inspect your order after delivery.
If your Ice Brush arrives defective, damaged, or you receive the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Please include:
- Your order number
- A description of the issue
- Photos or video showing the problem, where appropriate
If the product is confirmed to be defective, damaged, incorrect, or otherwise non-conforming, we will provide the appropriate remedy in accordance with applicable consumer law.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return where an exception is permitted by applicable law.
Gift cards are non-returnable.
Sale or discounted items may still be eligible for return where required by applicable consumer law.
If you are unsure whether your order is eligible for return, contact us at icebrushsupport@gmail.com.
EXCHANGES
The fastest way to receive a different item is to return the item you already have and, once the return has been accepted, place a separate order for the new item.
If your order was incorrect or defective, please contact us before placing another order.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered to a consumer in the European Union, you have the right to cancel your online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.
To exercise this right, contact us at:
icebrushsupport@gmail.com
You may inspect the product as reasonably necessary to establish its nature, characteristics and functioning.
You may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank, card issuer or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at:
icebrushsupport@gmail.com
OPTIONAL 30-DAY WARRANTY
The optional paid Ice Brush 30-Day Warranty is separate from this return policy.
Purchasing or not purchasing the optional warranty does not reduce or replace any return, refund, legal guarantee or other mandatory consumer rights you may have under applicable law.
The additional coverage provided by the Ice Brush 30-Day Warranty is governed by its separate warranty terms.
CONTACT
For any return or refund questions, contact:
icebrushsupport@gmail.com